Information We Collect

We collect information in three ways: information you provide, information collected automatically, and information collected through third-party tools.

Information You Provide Directly

When you use our booking form, contact us, or purchase a service, we may collect:

• Name
• Email address
• Phone number
• Home or business address
• Service type, home size, and add-ons
• Preferred service date/time
• Notes or special instructions
• Invoice/ payment status (Paid / Pending)

Note: We do not collect or store your credit card number on our website.

Automatic Information

When you browse our site, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

This helps us improve our website performance and user experience.

Information from Third-Party Tools

We may use tools such as:

• Google Analytics
• Facebook Pixel (if enabled)
• GoDaddy Website Builder tools
• Connecteam (for scheduling)
• n8n automation (if used)

These tools may collect anonymized data about interactions with our site.

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How We Use Your Information

We use the information we collect to:

• Process and manage cleaning service bookings
• Communicate with you about appointments
• Send invoices and payment reminders
• Respond to messages and requests
• Improve website functionality
• Send confirmations, updates, and follow-up messages
• Request reviews or feedback after a service
• Maintain internal business records

We do not sell or rent your information.

Payments

Payments are processed through GoDaddy Invoicing or other third-party payment processors.

AuraBright Cleaning:

• does not store credit card information
• does not access your banking details
• receives only confirmation of payment status

Payment security is handled by the payment provider.

Information Sharing

We only share information when necessary to perform our services. We may share your information with:

• Cleaning contractors assigned to your job
• Scheduling and dispatch tools (such as Connecteam)
• Email/SMS automation tools
• Payment processors
• Google and other analytics services

We do not share your information with outside marketers or unrelated businesses.

We may also share information if required by law, such as:

• To comply with a court order
• To respond to legal requests
• To protect our legal rights

Cookies & Tracking Technologies

Our website may use:

• Cookies
• Analytics tracking
• Session tracking
• Pixel tags

These help us:

• understand visitor behavior
• measure traffic
• improve website performance

You may disable cookies at any time through your browser settings.

Data Security

We take reasonable measures to protect your data through:

• SSL encryption
• Restricted account access
• Secure third-party tools
• Server-level protections via our hosting provider

However, no method of electronic transmission is fully secure. We cannot guarantee 100% protection.

Your Rights

You may request:

• Access to the information we hold about you
• Updates or corrections to your information
• Deletion of your information (unless required for legal reasons)
• Removal from marketing or automated messages

To make a request, email: support@aurabrightcleaning.com

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly.

Third-Party Links

Our website may include links to:

• Payment platforms
• Scheduling apps
• Social media pages

We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our website means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact:

📧 support@aurabrightcleaning.com
🌐 www.aurabrightcleaning.com