1. Overview

AuraBright Cleaning (“we,” “our,” “us”) is a residential and commercial cleaning service operating in Suffolk County, New York.

These Terms & Conditions apply to:

• Use of our website
• Booking our cleaning services
• Communication with our team
• Payments and cancellations
• Work performed by our cleaning contractors

We may update these terms at any time. Continued use of our services means you accept the updated terms.

2. Services Offered

We provide the following services:

• Standard Cleaning
• Eco/Organic Cleaning
• Deep/Restorative Cleaning
• Residential Home Cleaning
• Small Business/Office Cleaning
• Airbnb / Short-Term Rental Turnovers
• Move-In / Move-Out Cleaning
• Optional Add-On Services

Service descriptions are listed on our website and booking form. We may modify, upgrade, or discontinue services at any time.

3. Booking a Service

You may book a cleaning service through:

• Our online booking form
• Phone
• Email
• Social media messaging

Submitting a booking request does not confirm your appointment. A booking is only confirmed when:

• We review the details
• We generate an invoice
• Payment is received (unless otherwise discussed)
• You receive a confirmation message from us

We reserve the right to accept or decline any booking.

4. Pricing & Payment

Prices vary depending on:

• Service type
• Home or business size
• Cleaning level required
• Add-on services
• Condition of the property

You will receive an invoice before payment.

Accepted Payments:

• GoDaddy Invoicing
• GoDaddy Payments (credit/debit)
• PayPal (if enabled)
• Bank transfer for repeat clients

Payment is required to secure your cleaning appointment. If payment is not received, we may cancel or delay the booking.

5. Cancellations & Rescheduling

Client-Initiated Cancellations:

• 48+ hours before appointment: No fee
• 24–48 hours before appointment: $25 fee
• Same-day cancellations or lockouts: Up to 50% of the service cost

A lockout is when our team arrives but cannot enter the property.

Company-Initiated Cancellations:

We may cancel or reschedule due to:

• Illness or emergencies
• Severe weather
• Unsafe conditions
• Incomplete or incorrect booking information
• Non-payment

If we cancel, we will offer the next available appointment.

6. Satisfaction Guarantee

If you are not satisfied with part of the cleaning:

• Contact us within 24 hours
• We will return and re-clean the missed area at no extra cost

The guarantee does not apply to:

• Areas inaccessible due to clutter
• Pre-existing damage
• Conditions not disclosed during booking
• Services outside the agreed scope

7. Preparation for Cleaning

To help our cleaners work efficiently:

• Clear personal items and clutter
• Secure pets
• Ensure access to the home or building
• Provide running water and electricity

If clutter prevents cleaning, we may skip the area or charge an extra organizing fee.

8. Access to the Property

You may provide access by:

• Being home during service
• Leaving a key, lockbox code, or entry instructions

You are responsible for ensuring the property can be accessed at the scheduled time. We are not responsible for issues caused by incorrect codes, broken locks, or unsecured doors.

9. Cleaning Teams

AuraBright Cleaning works with trusted independent contractors (1099).

Contractors:

• Bring their own cleaning equipment and supplies (unless requested otherwise)
• Follow our cleaning standards and checklists
• Are assigned jobs through our scheduling system

We reserve the right to change or substitute cleaning teams when needed.

10. Breakage, Damage & Liability

We take care during every service. However, we are not responsible for:

• Pre-existing damage
• Loose fixtures, unstable shelves, cracked surfaces
• Wear and tear on blinds, grout, caulk, or appliances
• Items not properly secured by the client
• Damage due to inaccurate instructions

If accidental damage occurs:

• Report it within 24 hours
• Provide photos and details
• We will review it fairly

Our liability is limited to the cost of the service performed.

11. Health & Safety Limitations

For health and safety reasons, we do not:

• Move heavy furniture (over 30 lbs)
• Clean hazardous materials, mold, or bio-waste
• Remove pest infestations
• Perform exterior cleaning beyond what is listed
• Use bleach unless requested

If a situation is unsafe, cleaners may refuse service.

12. Pets

Pets must be secured for everyone’s safety. We do not clean pet waste or hazardous accidents.

13. Add-On Services

Add-ons such as oven cleaning, fridge cleaning, blinds, baseboards, laundry, or interior windows must be selected during booking. Some add-ons may require additional time or a separate appointment.

14. Website Use

By using our website, you agree not to:

• Misuse forms or submit false information
• Attempt unauthorized access to secure areas
• Copy, scrape, or republish website content without permission

We may update website features or content at any time.

15. Privacy

Your personal information is handled according to our Privacy Policy, available on our website.

16. Changes to These Terms

We may update these Terms & Conditions periodically. Updates will be posted on this page with a new “Last Updated” date.

17. Contact Information

For questions about these Terms & Conditions:

📧 support@aurabrightcleaning.com
🌐 www.aurabrightcleaning.com
📍 Suffolk County, New York